IPS case study

Head of parking services saves

£300K by fixing slow application

John Galsworthy, the Head of Parking Services at London Borough of Islington has the job of keeping traffic flowing through the borough. Having 160 users over 3 sites and handling over 1 million transactions he knew he could find cost savings by fixing the slow application issue.

We were able to see the system and information in a new way and have realised £300k of savings

John Galsworthy

Head of Parking Services

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Full Case Study

How we helped Islington

Problem

ICPS users were constantly complaining that the system was slow. John and his internal application team were finding it difficult to find a resolution with external suppliers and IT infrastructure team.

By using our 3 step process;

1.we assessed how the slow application was affecting business, 2.found the root cause using metric correlation and Opnet tools. 3.kept the system running well using real time dashboards and alerts

1. We built a business case showing £260K of losses in 1 qtr 2011

% of Time Application

V Slow

Slow

100%

£260K

3. We then kept the application performing well

2011

2. Fixed the problems after finding Root Cause

2012

2013

Speeding up applications has helped us to improve productivity and effectiveness of our back office systems to save money. With this success behind us, we continue to use Application Performance Management as a day to day management of our systems

Bram Kainth

Service Director Public Realm

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Steps in detail

Built a business case

This allowed staff to be engaged and showed the business there really was a problem

A stark comment from the survey

"All we want to do is use the system, when its slow we feel like we are being punished and staying late to finish the job"

100%

1. We built a business case showing £260K of losses in 1 qtr 2011

% of Time Application